updated for 2025
Seeking clarity on automation and AI?
A practical playbook for COOs navigating automation and AI in complex, real-world businesses.
“The examples in the book are really powerful and trigger the reader to think about what they could do.”
BE INSPIRED
Draw inspiration from simple real-world examples of automation and AI that are already delivering results in industries like construction, healthcare, manufacturing, professional services and travel.
ABOUT THE PLAYBOOK
Most automation and AI projects don’t fail due to a lack of ambition - they fail because they start with the wrong assumptions. This playbook distils the core lessons, mindset shifts, and overlooked details that can make or break a project in a growing business with history, complexity and people to protect.
It’s not written for the tech giants or VC-backed startups. It’s built for the real world: legacy systems, Excel workarounds, time-starved teams and all. Whether you’re stuck in the early stages, unsure where to begin, or reeling from a failed attempt - this is a clear, practical guide to help you move forward with confidence.